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Sign-up to connect with your Energy Concierge

Welcome! Signing up for the program allows us to get to know you, your home, and your goals so that we can customize supports for you throughout your retrofit journey. Whether you are just starting, or halfway through, we are here to help.

After your home energy consultation, you will receive a Home Energy Navigator Report that summarizes your conversation with the Energy Expert and your Energy Concierge will follow up to provide ongoing support.

Home Energy Navigator Program Sign-Up Form

Complete this form to connect with an Energy Concierge and join the program. This form is designed to assess your goals and motivations for improving your home and to help identify any issues or concerns which could be resolved by completing home energy improvements. Your Energy Concierge will use this information to provide customized support throughout your participation in the program.

It will take approximately 5-10 minutes to complete.

Need help?

Our Energy Concierges can help walk you through the form and provide offline support.

Call 1-866-381-9995 and ask for a Home Energy Navigator or submit a contact form.

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Contact Information

We verify your Home Energy Navigator Program Registration via your name and address.

Have you had a Consultation Before?(Required)

Yes

No

Unsure

Name(Required)

First Last

Phone(Required)

Email(Required)

Address(Required)

Street Address City Postal Code

Preferred Method of Contact(Required)

Phone

Email

Either

When would you generally prefer the Consultation to occur? (select all that apply)(Required)

Weekday Business Hours

Weekday Evenings

Weekend Morning Or Day

Weekend Evening

Support

What type of support are you looking for?(Required)

I'm just getting started and need help planning next steps

I know what I want to do and need help finalizing decisions

I just have a few quick questions

I need help accessing rebates

If you are only interested in rebate application support and requirements, please contact the CleanBC Energy Coach Service.

To access additional support on your retrofit project including a free over-the-phone consultation, quote comparison support, and rebate guide, please select a different option above and continue with your registration.

What type of support are you looking for?(Required)

I know what I want to do and need help finalizing decisions

I just have a few quick questions

I need help accessing rebates

Tell us what help you need to get started(Required)

What upgrades are best for my home?

Should I install a heat pump?

Help addressing comfort issues

Help reducing greenhouse gases from my home

How to access rebates and financing

Reviewing documentation for rebate applications

Other

Tell us what help you need to take action(Required)

Help selecting complimentary upgrades for my home

Help selecting a heat pump

Siting and noise considerations for heat pumps

Electrical service upgrade needs

Other

What are your quick questions?(Required)

Help selecting a contractor

Comparing heat pump quotes

Heat pump installation cost ranges

Heat pump operation cost ranges

Guidance interpreting my EnerGuide Home Evaluation report

Request a Rebate Checklist

Other

For assistance navigating rebate applications and requirements, contact the CleanBC Energy Coach Service

Other questions(Required)

Questions about topics not included in the list, including insulation, hot water, appliances, and other home energy questions.

Home Information

You can look up your home's age and square footage on BC Assessment.

Where is your home located?(Required)

This service is currently only available select regions.

Offers vary by participating community. To see what's available in your region, go here.

Which Community?(Required)

Which Community?(Required)

Which Community?(Required)

Which Community?(Required)

Which Community?(Required)

Is your home part of a Strata?(Required)

For service best suited to your home type, please use the Virtual Home Energy Check-Up for Strata and Co-op Homes instead.

What type of building is your home?(Required)

Single family dwelling

Duplex

Triplex

Quadplex

Townhouse or rowhome

Mobile home

Low-rise or mid-rise condo

What year was your home built?(Required)

Enter the full year (ie. 1950)

What is the square footage of your home?(Required)

Enter only a number (ie. 2000)

Select all the attributes that apply to your home(Required)

Attic

Basement

Crawlspace

Basement/Crawlspace Combination

Wood fireplace

Natural gas fireplace

Electric fireplace

(Optional) How many occupants are there?

Enter the number of people living in the home.

Systems Information

How do you heat your home?(Required)

Other heating system

(Optional) How old is your heating system?

Enter the number of years (ie. 5)

How do you heat the water for your home?(Required)

Other water heating system

(Optional) How old is your water heating system?

Enter the number of years (ie. 5)

Have you had an EnerGuide Home Evaluation before?(Required)

Yes

No

EnerGuide Home Evalution Report Upload

Optional

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 50 MB, Max. files: 5.

Issues and Concerns with Your Home

What are your home concerns*(Required)

Select all that apply

High energy bills

Heating is not consistent in whole of home

Outside noise is an issue

Areas of home are drafty and uncomfortable

Home is too cold in winter

Top floor of home is too warm in the summer

Areas of home are too warm in the summer

Concerned about extreme weather events (ie. heat domes)

There is condensation/moisture or mold on windows

There is mold, mildew, or musty odours in places others than windows

Indoor air is stuffy, dusty, or stale

Do you have other energy efficiency concerns?(Required)

Yes

No

My Other Energy Efficiency Concerns Are...

Which of the above issues or concerns are the most important to you and why?(Required)

Personal Motivations and Improvement Goals for the Home

What goals and motivations are important to you*(Required)

Select all that apply

Increase Home (Thermal) Comfort

Have A Quieter Home

Get Summer Cooling or Air Conditioning

Improve Home Value

Energy Bill Savings

Best Financial Investment for Long Term Energy Savings

Low Cost Upgrades

General Maintenance and Structural Integrity of Home

Reduce Greenhouse Gas Emissions from Household Energy Use

Get to Net Zero

Perserving Heritage or Character Elements of Our Home but Also Saving Energy

Access Rebates and Incentives

Do you have any other motivations or goals for completing energy efficiency upgrades?(Required)

Renovation Budgeting

What is your estimated retrofit budget?(Required)

Enter only numbers (ie. 10000)

Does your budget include funds for a potential electrical service upgrade?(Required)

Yes

No

Uncertain

Please indicate which financing and incentive programs you are considering(Required)

Select all that apply

I have spoken to a financial advisor at my bank or credit union

I have applied to the federal Canada Greener Homes Grant

I have applied to the federal Canada Greener Homes Loan

I am considering local municipal financing programs

I plan on accessing Province of BC rebates

I plan on accessing local municipal rebates

Other

I am not considering any financing or incentive programs

Other financing and incentive programs(Required)

Are you aware of the Federal Oil to heat Pump Affordability Program?(Required)

Check your eligibility at Oil to Heat Pump Affordability Program.

Yes

No

I am not eligible

Prefer not to answer

Are you aware of the CleanBC Income Qualified Program?(Required)

Check your eligibility at CleanBC Income Qualified Program.

Yes

No

I am not eligible

Prefer not to answer

Additional budget comments

Planned Renovations

Are you currently planning any home renovations?(Required)

Within the next 2 years.

Yes

No

What home renovations are you planning?(Required)

Select all that apply

Attic Insulation

Exterior Wall Insulation

Basement or Crawlspace Insulation

Space Heating

Fireplace

Water Heating

Constructing an Addition

Windows and Doors

Kitchen or Bathroom Renovation

Basement Renovation

Home Office Renovation

Master Bedroom Renovation

Living/Family Room Renovation

Interior or Exterior Painting

Other

Which Primary Space Heating Systems are you most interested in?(Required)

Select all that apply

Central Heat Pump

Mini-Split or Multi-Split Heat Pump

Electric Baseboards or Electric Furnace

Natural Gas Furnace or Boiler

Oil Furnace or Boiler

Woodstove or Pellet Stove

Unsure

Have you considered purchasing a Heat Pump?(Required)

Yes

No

Why have you considered a Heat Pump?(Required)

Why have you not considered a Heat Pump?(Required)

What other renovations are you planning?(Required)

What is the primary reason you are not planning renovations?(Required)

Select all that apply

Financial limitations

Don't know where to start

Contractors are not available

Home does not need upgrades

Other

What other limitations are you experiencing?(Required)

Completed Renovations

Have you recently completed any home renovations?(Required)

Within the last 2 years.

Yes

No

What home renovations have you completed?(Required)

Select all that apply

Attic Insulation

Wall Insulation

Basement or Crawlspace Insulation

Space Heating

Fireplace

Water Heating

Windows and Doors

Constructing an Addition

Kitchen or Bathroom Reno

Basement Renovation

Home Office Renovation

Master Bedroom Renovation

Living/Family Room Renovation

Interior or Exterior Painting

Other

Which Primary Space Heating System did you install?(Required)

Select all that apply

Central Heat Pump

Mini-Split or Multi-Split Heat Pump

Electric Baseboards or Electric Furnace

Natural Gas Furnace or Boiler

Oil Furnace or Boiler

Woodstove or Pellet Stove

Unsure

What other renovations have you completed?(Required)

What is the primary reason for not renovating your home?(Required)

Select all that apply

Financial limitations

Don't know where to start

Contractors are not available

Home does not need upgrades

Other

What other limitations have you experienced?(Required)

(Optional) Upload Upgrade Pictures or Documents

Do you have any pictures of your home that you would like to upload to help describe any issues you may be having with your home or of a system that you would like to upgrade? You can choose to upload a copy here.

Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx, Max. file size: 20 MB, Max. files: 10.

Comparing Heat Pump Quotes

The quotes should include the AHRI Certificate Number for proposed system. For best results the quotes must be complete and informative.

Quote Upload(Required)

Upload up to five quotes for review.

Drop files here or

Accepted file types: jpg, pdf, png, Max. file size: 50 MB, Max. files: 5.

EnerGuide Home Evaluation Report Review

Upload a copy of your EnerGuide Home Evaluation Report for review. If your evaluation is more than five years old, you may want to consider having a new evaluation to maximize access to rebates and to update your home's performance measurements for current review.

EnerGuide Home Evaluation Report Upload(Required)

Drop files here or

Accepted file types: jpg, pdf, png, Max. file size: 20 MB.

How did you learn about this service?(Required)

Consent(Required)

I agree to the Home Energy Navigator Program Terms and Conditions

Communications

I agree to receive emails from the Regional District of Nanaimo (RDN) containing news, updates and promotions regarding the RDN's, services, programs and any associated opportunities. I may withdraw my consent to receive such emails from the RDN at any time. For details, please refer to the RDN's Privacy Policy or contact RDN's Privacy Officer at 250-390-4111.

Communications

I agree to receive emails from the Comox Valley Regional District (CVRD) containing news, updates and promotions regarding the CVRD's, services, programs and any associated opportunities. I may withdraw my consent to receive such emails from the CVRD at any time. For details, please refer to the CVRD's Privacy Policy or contact CVRD's Privacy Officer at 250-334-6070.

Communications

I agree to receive emails from the City of Vancouver (Vancouver) containing news, updates and promotions regarding Vancouver's, services, programs and any associated opportunities. I may withdraw my consent to receive such emails from Vancouver at any time. For details, please refer to Vancouver's Privacy Policy or contact Vancouver's Privacy Officer at privacy@vancouver.ca.

Communications

I agree to receive emails from the Capital Regional District (CRD) containing news, updates and promotions regarding the CRD's, services, programs and any associated opportunities. I may withdraw my consent to receive such emails from the CRD at any time. For details, please refer to the CRD's Privacy Policy or contact the CRD's Privacy Officer at 250-360-3000.

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Ongoing Support – We’re Here to Help!

If you have any questions about upgrades or rebates, just connect with your Energy Concierge by selecting where you think you’re on in the Retrofit Roadmap and we’ll help you out.

Follow the Roadmap

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How it works

Submit your Home Energy Navigator Form

Tell us about your home, your goals, and why you are pursuing upgrades. The consultation is the first step in your retrofit journey.

Connect to your Energy Concierge

You will be contacted by your Energy Concierge to schedule an appointment for your consultation. Be sure to check your spam or junk filter if you’ve requested an email!

An Energy Concierge is your personal navigator in your home retrofit journey; they will help you find the answers you seek, aid you in making informed decisions, and assist you in understanding rebates in British Columbia throughout your retrofit journey.

Complete your Home Energy Consultation

Your Energy Expert has a 1-on-1 phone conversation about your home with you based on the intake form you provided.

An Energy Expert is trained and experienced in building energy audits and technology and will provide personalized advice and support.

Receive Your Report

A few days after your home energy consultation you will receive a report that summarizes the results of your conversation with the Energy Expert to support taking your next steps in your retrofit journey! Your Energy Concierge is available to review the report with you and will be available throughout your retrofit journey.

For complete offer details, read the Home Energy Navigator Program Terms and Conditions

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