Step 3: Getting Work Done

Plan
Install
Apply
Celebrate

Getting the work done

This step is all about the upgrades. Complete your planned upgrades with your selected contractors with the knowledge and confidence that your Energy Concierge is available to answer upgrade questions throughout.

Don’t have an Energy Concierge? No problem, just Sign Up now and we’ll get you sorted!

Participants access these benefits and services:

  • Advice When Plans Change

    When plans change, get help understanding what it means for your retrofit and rebates.

  • Receive Regular Check-Ins

    Have a quick question or need to revisit a conversation? Reach out at any point in your installation process to ask for help. Plus! Your Concierge will regularly reach out and check in to see if you need assistance so you’re kept on-track.

How it Works

Upgrade Support Form

Your Energy Concierge is here to help you navigate the twists and turns of your retrofit journey.

Complete the short Upgrade Support Form below to let us know how your upgrades are going thus far and if you are in need of a little extra help. Don’t forget to upload any supporting documentation to help your Energy Concierge create your customized support resources.

It will take approximately 5 minutes to complete

How it works

Installation and upgrade is the name of the game here. You set the pace – whether you’re stripping your home to the studs and doing a deep retrofit or focusing on a few key upgrades, your Energy Concierge is available for help along the way.

Rebates and grants have specific documentation requirements. Ensure you are holding onto any relevant quotes, invoices, product certificates, window label/stickers, and more.

Not sure what’s important to keep or if a document is the right one? Ask your Energy Concierge!

Plans change and evolve over the course of a project. Your Energy Concierge will check in with you regularly to help you navigate the bumps and turns of your retrofit journey.

And, if you have questions at any point in your journey, feel free to connect with your Energy Concierge, we’ll get you on track.

For complete offer details, read the Home Energy Navigator Program Terms and Conditions

The Home Energy Navigator Program acknowledges that it conducts its business on the Traditional Territory of the Lək̓ʷəŋən speaking peoples. We recognize the First Nations governments across this region-Lək̓ʷəŋən (Songhees) and Xwsepsum (Esquimalt) Nations here in the core area, the W̱SÁNEĆ Nations {W̱JOȽEȽP (Tsartlip), BOḰEĆEN (Pauquachin), SȾÁUTW̱,(Tsawout) W̱SIKEM (Tseycum)} out on the Saanich Peninsula and Gulf Islands, to the west Sc’ianew (Beecher Bay), T’Sou-ke, and Pacheedaht, and MÁLEXEȽ (Malahat) and Pune’laxutth’ (Penelekut) Nationsconnection to the land that continues to this day.